Do not use this test on children under two years of age. Do not use this test on anyone who is prone to nosebleeds or has had facial injuries or head injuries/surgery in the past six months.

Yes, individuals with or without symptoms can use this test regardless of vaccination status.

This test is intended for individuals with or without symptoms or other epidemiological reasons to suspect COVID-19 infection.

Serial testing is when you test yourself multiple times for COVID-19 on a routine basis, such as every day or every other day. By testing more frequently, you may detect COVID‑19 more quickly and reduce spread of infection. Serial testing (i.e. testing every day or every other day) is more likely to detect COVID-19, especially when you do not have any symptoms but feel you may have been exposed to the virus. Individuals with symptoms of COVID-19 and initial negative results should be tested again after 48 hours. Individuals without symptoms of COVID-19, and with initial negative results, should be tested again after 48 hours and, if the 2nd test is also negative, a 3rd time after an additional 48 hours. You may need to purchase additional tests to perform this serial (repeat) testing.

This process takes time, but as soon as the results are in, we issue a Press Release on our website to keep consumers informed in a timely manner.

Please check the website for updates at flowflexcovid.com in the news section towards the bottom of the page.

Alternatively, www.aconlabs.com in the News/Tradeshow section.

Please use the swab to collect specimen from both of your nostrils to ensure sufficient sample collection to generate an accurate result.

Firmly rub the swab in a circular motion around the inside wall of the nostril 5 times. Take approximately 15 seconds to collect the specimen. Be sure to collect any nasal drainage that may be present onto the swab. Repeat this in the other nostril.

The solution should be clear and colorless. If you receive a solution that has a yellow color, do not use this test kit. Please contact customer service at (800) 838-9502 for assistance. Customer Service hours are 8 a.m. – 8 p.m. (EST), 7 days a week.

Place the swab into the buffer tube and swirl for 30 seconds. Rotate the swab 5 times while squeezing the tube. Remove the swab while squeezing the tube to extract as much liquid as possible. Attach the dropper tip firmly onto the tube. Mix thoroughly by swirling or flicking the bottom of the tube. Then gently squeeze the tube and dispense 4 drops of solution into the Sample Well.

You should dispense 4 drops of the solution into the cassette Sample Well.  Please do not overuse the buffer solution.

You should dispense 4 drops of solution into the cassette Sample Well marked with an “S”.

Yes, discoloration of the swab tip is normal and due to UV exposure. The swab is safe to use and will have no impact on test performance.

If the little tube contains approximately 1/4 inch (0.24 inch or 6 mm) of buffer solution or more, there is enough buffer solution to perform the test, even if the entire swab tip is not covered.

If you were able to apply 4 drops of liquid unto the test cassette sample well marked “S”, and you followed all the instructions on the product insert, then it is fine. The entire swab tip does not need to be covered.

For the test to provide an accurate result, you must apply 4 drops of liquid unto the test cassette sample well, the one marked with an “S”. If your tube contained only enough liquid for 3 drops, you must repeat the test with a new cassette and a newly collected specimen sample.